Support
Need help? We're here for you. Get support for technical issues, account questions, or general inquiries.
Get in Touch
Email Support
Best for detailed questions, bug reports, and account issues.
iano@doba.world
Response time: 24-48 hours
Social Media
Follow us for updates and quick questions.
Coming soon...
Common Issues
Quick solutions for the most common problems. Try these before reaching out!
Wallet won't connect
- doba will prompt you to connect to supported networks
- Try refreshing the page and reconnecting
- Clear your browser cache and cookies
- Try a different browser or wallet
Transaction failed or stuck
- Check if you have enough crypto for gas fees
- Increase gas limit in your wallet settings
- Wait a few minutes and try again
- Check your network's block explorer for transaction status
Music won't play or upload
- Check file format (WAV, MP3, FLAC supported)
- Ensure file size is under 100MB
- Try a different browser (Chrome/Brave recommended)
- Disable browser extensions that might block audio
Don't see my NFT after purchase
- Wait 30-60 seconds for blockchain confirmation
- Refresh the page
- Check "My Studio" tab
- Verify transaction completed on your network's block explorer
What can we help you with?
🐛 Bug Reports
Found a bug or something not working correctly?
Please include:
- What you were trying to do
- What happened (vs. what should have happened)
- Browser and OS
- Screenshots if possible
🔒 Account Issues
Problems with your account, profile, or login?
We can help with:
- Profile updates or deletions
- Wallet connection problems
- Account recovery (note: we can't recover lost seed phrases)
💰 Payment & Transaction Issues
Problems with purchases, sales, or earnings?
We can help with:
- Failed or stuck transactions
- Missing NFTs or earnings
- Revenue split questions
- Gas fee issues
⚖️ Copyright / DMCA
Report copyright infringement or unauthorized uploads?
See our Terms of Service for DMCA process.
Include proof of ownership and links to infringing content.
🎨 Artist Onboarding
Need help minting or managing your music?
Check out:
- For Artists - Complete guide
- Docs - Minting tutorials
- FAQ - Common questions
❓ General Questions
Questions about how doba works or features?
Try these resources first:
Before You Contact Us
📚 Check Our Resources First
Many questions are already answered in our documentation:
Writing a Good Support Email
To help us resolve your issue quickly, please include:
Example: "Transaction failed - can't mint NFT"
So we can look up your transactions and account
What you did, what happened, what you expected
Visuals help us understand the problem faster
Example: "Chrome on Windows 11"
⚠️ Security reminder: Never share your seed phrase or private keys with anyone, including doba support. We will never ask for them.
Response Times
Email Support
General questions and issues
Critical Issues
Security, payment failures, data loss
DMCA Takedowns
Copyright infringement reports
💡 Tip: Response times may be longer during weekends and holidays. We appreciate your patience!